Your Privacy Is Our Priority

1. Introduction & Scope

gkbd is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") describes how gkbd collects, uses, stores, and protects your personal information. This policy applies to gkbd's website, mobile version, and all related services.

By using gkbd's services, you acknowledge that you have fully read this privacy policy and have accepted its terms. If you do not agree with any term of this policy, please refrain from using our platform.

2. What Information We Collect

gkbd collects only the information necessary to provide our services. The types of information we collect are described below:

2.1 Registration & Account Information

When creating an account, you provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka)

2.2 Identity Verification (KYC) Information

To ensure security and manage financial transactions, gkbd may require identity verification. The information that may be requested at this stage:

• Copy of National Identity Card (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Financial Transaction Information

Information related to deposits and withdrawals, such as:

• bKash, Nagad, Rocket account numbers
• Bank account details for bank transfers
• Transaction history and amounts

2.4 Automatically Collected Information

When you use the gkbd platform, the following information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time and date of platform access
• Pages visited and gaming activity
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Use

gkbd uses your information for the following purposes:

3.1 Service Operations

• Creating and managing your account
• Processing deposit and withdrawal requests
• Delivering gaming services smoothly
• Applying bonuses and promotional offers
• Providing 24/7 customer support

3.2 Security & Compliance

• Detecting and preventing fraud and unauthorized account activity
• Complying with anti-money laundering (AML) regulations
• Ensuring age verification (21+ years)
• Maintaining platform security

3.3 Improved User Experience

• Personalizing services according to your preferences
• Recommending relevant games and offers
• Improving platform performance
• Resolving technical issues

3.4 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Sending promotional communications with your consent

4. Data Sharing & Disclosure

gkbd never sells or rents your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket and bank transfers), technical support, and game operations. These partners are given access only to the information necessary to perform their tasks and are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed where required to comply with court orders, government directives, or applicable law. gkbd always seeks legal advice before making such disclosures.

4.3 Business Transfers

In the event of a business restructuring, merger, or acquisition of gkbd, user information may be transferred. In such cases, the new entity will be bound to comply with this privacy policy.

5. Data Protection & Security Measures

gkbd uses industry-standard technologies and practices to protect your information. Our security framework includes:

5.1 Technical Safeguards

• SSL/TLS encryption technology for all data transfers
• Encryption of sensitive data stored on servers
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems to prevent unauthorized access
• Two-Factor Authentication (2FA) support

5.2 Operational Safeguards

• Data access restricted to authorized personnel only
• Regular privacy and security training for staff
• Rapid response plan in the event of a data breach
• Security assessments of third-party providers

While we take the utmost care to protect your data, it is not possible to guarantee complete security when transmitting information over the internet. We therefore ask you to use a strong password and keep your account credentials confidential.

6. Cookies Policy

gkbd uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Remember your preferences, such as language selection and settings.
• Analytical Cookies: Help us understand how users interact with the platform, which helps improve our services.
• Security Cookies: Help detect and prevent fraudulent activity.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7. Data Retention Period

gkbd retains your information only for as long as necessary or legally required. Retention periods for different types of data:

• Account Information: For the entire period the account is active and for a specified period after closure as required by law.
• Transaction Information: Retained for the long term to meet financial regulatory requirements.
• KYC Documents: Retained for a specified period after account closure as required by applicable law.
• Gaming Activity Logs: Retained for a reasonable period for service improvement and dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent.

At the end of the retention period, gkbd deletes or anonymizes your information using secure methods, so that you can no longer be identified in any way.

8. Your Rights

As a gkbd user, you have the following rights regarding your own information:

8.1 Right to Access

You can find out at any time what information gkbd holds about you. Contact us to request a copy of this information.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this request may not be fulfilled where there are legal obligations or ongoing disputes.

8.4 Right to Opt Out of Marketing

You may request to stop receiving promotional communications at any time. However, transaction-related and important account notifications will continue to be sent.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format. We will respond to this request within a reasonable time.

9. Responsible Gaming & Data Protection

gkbd takes responsible gaming very seriously. In this context, we may use your information for the following purposes:

• Monitoring your gaming activity patterns to identify problematic behavior
• Setting self-exclusion or deposit limits at your request
• Providing information on responsible gaming tools and support

This information is kept strictly confidential and used solely for your protection.

10. Privacy of Children & Minors

gkbd's services are for users aged 21 and above only. We do not knowingly collect or process information from any minors.

If we learn that a minor has used or is using our platform, we will immediately close that account and securely delete all associated information.

If you believe a minor has created an account on gkbd, please notify our support team immediately.

11. International Data Transfers

gkbd primarily serves users in Bangladesh. However, our technology infrastructure and service providers may be located in various countries. For such international data transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization
• Appropriate contractual safeguards for data protection are in place
• The volume of data transferred is limited to the minimum necessary

12. Third-Party Links & Services

The gkbd platform includes services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft) and payment processors. These third-party providers have their own privacy policies and operate under their own terms and conditions.

gkbd is not responsible for the privacy practices of these third-party providers. We only ensure that the providers we work with maintain industry-standard security.

13. Changes to This Policy

gkbd may update this privacy policy from time to time. For significant changes, we will:

• Post a prominent notice on the website
• Send a notification to your registered email
• Update the "Last Updated" date at the beginning of the policy

Continued use of the platform after any changes means you are considered to have agreed to the revised policy. If you do not agree with the changes, you may request to close your account.

14. Complaints & Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated team is always ready to resolve any issues you may have.

gkbd's privacy team reviews received complaints within a reasonable time and takes appropriate action. We believe that open and transparent communication with users is the foundation of a trustworthy platform.